Privacy Policy for Solay Travel
Last updated: October 12, 2025
Solay Travel (“Solay Travel”, “we” or “us”) is committed to maintaining the privacy and protection of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website (https://solaytravel.com/) and engage with our services, in compliance with applicable privacy laws—including the General Data Protection Regulation (GDPR) for EU/EEA/UK residents and the California Consumer Privacy Act (CCPA) for California residents.
1. Information We Collect
We may collect the following types of personal information:
-
Contact Information: Name, email address, phone number, mailing address.
-
Booking Information: Details required to book travel including passenger names, birth dates, passport/ID information, travel preferences, and payment details.
-
Payment Information: Credit card or other payment details necessary to process your booking. We do not retain, store, or otherwise keep payment information post-transaction.
-
Browsing Data: IP address, browser type, device type, pages viewed, interaction times, and referral sources.
-
Communication & Social Information: Interactions via email, chat, newsletter sign-up, or social media platforms.
2. Use of Your Information
We use collected information for the following purposes:
-
To provide travel booking and concierge services
-
To process payments for transactions
-
To communicate regarding your reservations, requests, or inquiries
-
To send marketing communications or newsletters (provided you opt-in)
-
To comply with legal obligations and regulatory requirements
-
To improve site functionality, content, and user experience
-
To protect the security of our website and our business
3. Payment Processing
Payment information provided to us is used only for the purpose of completing your travel booking. We do not store, retain, or have access to your credit card or payment information after the booking transaction is completed. Payment processing is handled securely by third-party payment processors who comply with PCI-DSS standards.
4. Disclosure of Your Information
We may share your personal information only in the following circumstances:
-
With travel partners, suppliers, aggregators, or affiliates necessary to fulfill bookings or concierge requests
-
With payment processors to facilitate secure transactions
-
With service providers who help us operate our business (IT, marketing, analytics)
-
When required to comply with laws, court orders, or governmental requests
-
To protect our rights, property, customers, or the public as permitted by law
We do not sell or lease your personal information to any third party.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies for authentication, analytics, and enhancing user experience. You may manage cookie preferences via your browser settings, but disabling cookies may affect site functionality.
6. Data Retention & Security
We retain personal data as permitted by law and only as long as necessary for our services or regulatory requirements. We follow industry-standard security measures to protect information from unauthorized access, disclosure, or destruction.
7. Your Data Rights (GDPR & CCPA Compliance)
GDPR (EU/EEA/UK Residents):
You have the right to access, correct, erase, restrict, or object to processing of your personal data; to obtain portability of your data; and to withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority.
CCPA (California Residents):
You have the right to know what personal information we collect, use, disclose, and sell. You may request to access, delete, or opt out of the sale of your personal information (we do not sell your information). You will not be discriminated against for exercising your CCPA rights.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at rd at solaytravel.com or call 212-535-2682. We may require verification of your identity before responding to certain requests.
8. International Transfers
Solay Travel is based in the United States but serves clients internationally. When you provide personal data, it may be transferred to and processed in a country outside your own. We take measures to ensure your data is treated securely and in accordance with this Privacy Policy.
9. Children’s Privacy
Our services are not directed at children under 13 years old (or other local minimum age requirements). We do not knowingly collect, use, or disclose information from minors.
10. Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of these external sites; please review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy as business practices or legal requirements evolve. Changes will be posted on this page and will be effective as of the date indicated above.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Solay Travel
311 East 71st Street
New York, NY 10021
Tel: 212-535-2682
Email:rd @ solaytravel.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and that your personal information will be handled accordingly.
Privacy Policy for Solay Travel
Last updated: October 12, 2025
Solay Travel is committed to maintaining the privacy and protection of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website (https://solaytravel.com/) and engage with our services, in compliance with applicable privacy laws—including the General Data Protection Regulation (GDPR) for EU/EEA/UK residents and the California Consumer Privacy Act (CCPA) for California residents.
1. Information We Collect
We may collect the following types of personal information:
-
Contact Information: Name, email address, phone number, mailing address.
-
Booking Information: Details required to book travel including passenger names, birth dates, passport/ID information, travel preferences, and payment details.
-
Payment Information: Credit card or other payment details necessary to process your booking. We do not retain, store, or otherwise keep payment information post-transaction.
-
Browsing Data: IP address, browser type, device type, pages viewed, interaction times, and referral sources.
-
Communication & Social Information: Interactions via email, chat, newsletter sign-up, or social media platforms.
2. Use of Your Information
We use collected information for the following purposes:
-
To provide travel booking and concierge services
-
To process payments for transactions
-
To communicate regarding your reservations, requests, or inquiries
-
To send marketing communications or newsletters (provided you opt-in)
-
To comply with legal obligations and regulatory requirements
-
To improve site functionality, content, and user experience
-
To protect the security of our website and our business
3. Payment Processing
Payment information provided to us is used only for the purpose of completing your travel booking. We do not store, retain, or have access to your credit card or payment information after the booking transaction is completed. Payment processing is handled securely by third-party payment processors who comply with PCI-DSS standards.
4. Disclosure of Your Information
We may share your personal information only in the following circumstances:
-
With travel partners, suppliers, aggregators, or affiliates necessary to fulfill bookings or concierge requests
-
With payment processors to facilitate secure transactions
-
With service providers who help us operate our business (IT, marketing, analytics)
-
When required to comply with laws, court orders, or governmental requests
-
To protect our rights, property, customers, or the public as permitted by law
We do not sell or lease your personal information to any third party.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies for authentication, analytics, and enhancing user experience. You may manage cookie preferences via your browser settings, but disabling cookies may affect site functionality.
6. Data Retention & Security
We retain personal data as permitted by law and only as long as necessary for our services or regulatory requirements. We follow industry-standard security measures to protect information from unauthorized access, disclosure, or destruction.
7. Your Data Rights (GDPR & CCPA Compliance)
GDPR (EU/EEA/UK Residents):
You have the right to access, correct, erase, restrict, or object to processing of your personal data; to obtain portability of your data; and to withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority.
CCPA (California Residents):
You have the right to know what personal information we collect, use, disclose, and sell. You may request to access, delete, or opt out of the sale of your personal information (we do not sell your information). You will not be discriminated against for exercising your CCPA rights.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at rd at solaytravel.com or call 212-535-2682. We may require verification of your identity before responding to certain requests.
8. International Transfers
Solay Travel is based in the United States but serves clients internationally. When you provide personal data, it may be transferred to and processed in a country outside your own. We take measures to ensure your data is treated securely and in accordance with this Privacy Policy.
9. Children’s Privacy
Our services are not directed at children under 13 years old (or other local minimum age requirements). We do not knowingly collect, use, or disclose information from minors.
10. Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of these external sites; please review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy as business practices or legal requirements evolve. Changes will be posted on this page and will be effective as of the date indicated above.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Solay Travel
311 East 71st Street
New York, NY 10021
Tel: 212-535-2682
Email:rd @ solaytravel.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and that your personal information will be handled accordingly.